We take customer satisfaction very seriously. Our CBD is independently lab tested and the highest quality ingredients are used to ensure we are providing superior products.
All shipments are carefully packed prior to shipping. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged products must be made within 72 hours of receipt of your package. Please contact us and provide detailed information if your product was damaged during shipping.
By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease. Always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you purchase our products, you are purchasing them with the understanding of the present status of CBD (cannabidiol) products.
Please email Sales@CornerstoneBotanicals.com if there are any issues with the product you received and we will be happy to speak with you about your concerns 🙂 If you are still wanting to return or exchange your unopened product and it is within 14 days of receiving it, please see our Returns Process below.
The customer is responsible for return shipping costs unless damage was incurred during shipping. If you have any questions about whether your product is eligible for return or replacement, please feel free to email us. ***Please note that we do not have a money back guarantee, as CBD does affect every person and animal differently and can take longer for some than others. We are not able to accept back any product that has been opened or used***
1) Email us at Sales@CornerstoneBotanicals.com ASAP to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address.
2) Once your product has been shipped – please email the tracking number to Sales@CornerstoneBotanicals.com so we can keep an eye out for it.
3) After we have received your package and can confirm its condition, we will then issue a refund or replacement for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your account.
Cornerstone Botanicals will only accept returns for purchases made on the www.CornerstoneBotanicals.com website. Cornerstone Botanicals will not allow returns from a purchase made in a retail store.